Return & Refund
Return and Refund Policy
All items purchased from our store include a 14 day return guarantee if the hoverboard is unused and in original condition, as well as a 90 day repair or replace guarantee.To set up a return please send us an email and we will advise the shipping address and the RMA number.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and contain all parts originally included. Hoverboards with a broken holographic seal are not eligible for exchange as this indicates the case was opened and also voids the warranty.Items returned with any sort of cosmetic (scratches, marks, breaks, etc) or mechanical (broken gyro, bent wheel, etc) damage will not be accepted so please ensure that your Hoverscooter hoverboard is in excellent condition before making your return.We will asking you to provide photographs of the item as to ensure that the hoverboard has not been damaged prior to you opening a return case.
The buyer is responsible for payment of the return shipping. All returns must include tracking. Hoverboards returned for any reason other than DOA are subject to our restocking fee of 35%.
Our restocking fee is 25% of the original retail price of the hoverboard.Items that are not a hoverboard do not carry a restocking fee.
We only replace items if they are DOA or defective to the point that they are considered irreparable.If you need to exchange your item for another of the same item (and same color), Contact Page to setup the exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund within 30 days of making your return, follow these steps:
- Check your bank account again to make sure you didn’t miss it.
- Contact your credit card company for a status check; it may take some time before your refund is officially posted to your account.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us about your refund.